$1.99 Shipping Sale!* Just $1.99 Shipping On Orders Under $50! FREE Shipping On Over $50 Orders! *
Home > About Us

About Us

Thank you for shopping at www.newtrendbeauty.com

New Trend Beauty online store is designed to provide an alternative way for Salon and Spa owners to purchase retail merchandise at bargain prices and Salon Customers to acquire goods from the comfort of their home or office. We guarantee that all items purchased from www.newtrendbeauty.com are genuine and new.

We offer FREE SHIPPING!!! on all items that we sell with a minimum purchase of $50.

Our store does not sell generic or over the counter items found in retail stores.

PayPal assures secure credit card processing.

Please browse through our ever growing catalog and if you cannot find what you were looking for contact us and we will make that product available to you at the cheapest possible price.

Our contact information

By email: newtrendbeauty@yahoo.com

By phone: 216-799-9324

Customer Services

Payment Methods We honor the following major credit cards: Visa, MasterCard, American Express, and Discover. We are also happy to accept PayPal.

*PayPal enables you to make purchases without revealing your credit card number or financial information. You can choose to pay for your purchase using your PayPal account instead of your credit card. We currently do not accept checks or any money orders.

Quality

newtrendbeauty.com is devoted to 100% Customer Satisfaction. We will never compromise quality to make a sale. We guarantee by all means that all items purchased from NewTrendBeauty.com are 100% authentic and original. We buy products directly from manufacturers and from authorized distributors.

Please note that products pictures on our website DO NOT always represent what we have in stock. Because manufacturers are constantly updating the look of their bottle design, we may carry the newer packaging of a product while our website may still show the old bottle design. Furthermore, we may carry the previous packaging of a product when a manufacture may currently have a new look to its product that we choose to represent on our website.

Because we carry thousands of products on our website, in some cases there may be typographical errors. We do have the right to cancel your order if there is a typographical error on a product you ordered.

Any discrepancy (including damages) in your order must be reported within 48 hours upon delivery by shipping carrier.

We do not guaranty availability of the product if it has been discontinued, sold out, or not available from our suppliers. If product you choose will not be obtainable all of your money will be refunded promptly.

Returns

If you are not satisfied with any of the products you receive, you may return the item within 45 days of the delivery date for a refund. All returned items are subject to a 20% restocking fee. Please note that additional shipping charges are non-refundable. There are no exchange or refunds on any item(s) that have been opened, used or don't have its original packaging. To qualify for a refund, ALL items must be returned unused and in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Any electrial appliance that has been opened/used, and the seal of the electrical cord has been untied - return or exchange will not be honored and there will be no refund issued.

We will refund your money to the credit card you used to purchase your item. Within 30 days of receiving and processing your return, we will issue a refund. Depending on your billing cycle, the refund will reflect on your statement within 2 billing statements.

Due to Health Code Regulations, we can NOT accept returns on the following products: hair brushes, nail polish, make-up / cosmetics, hair extensions or hair pieces.

If you would like to return a product, please email our Customer Service Department for a Return Merchandise Authorization (RMA) number. This RMA number must be written on the outside of the box, and please include the packing slip inside. Please note that we cannot issue a refund for items returned without this authorization number. For your protection, we recommend that you use Insured UPS or Insured United States Postal Service when returning goods. We prefer return requests be handled ONLY through email to expedite your return.

We provide no refunds for unauthorized items returned to us. All merchandise being returned must be authorized before you return it, and must be arranged within 30 days of receiving your order. Unauthorized returns and returned items that do not meet our guidelines become the property of NewTrendBeauty.com and will be disposed of.

Back Orders

Occasionally we run out of stock in certain items. We apologize for any inconvenience this causes. However, we do reserve the right in some cases to hold your order until all the products are in. We will only do this if we are expecting to receive the backordered items within 10 days. We do not do separate shipments. Be advised that your credit card will be charged before items are shipped.

Our contact information

By email: newtrendbeauty@yahoo.com

By phone: 216-799-9324

By standard mail:

NewTrendBeauty,
5480 Kilbourne Dr.,
Lyndhurst, OH 44124,
USA