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FAQs


How should I order online?

It's quite simple. All you need to do is to choose your favorite items and add them to your shopping cart. Then follow the check-out procedures.

How could I find a specific product?

Our website is extremely user-friendly and provides options to look for your favorite products by category or brand. Moreover, the 'Search' field available throughout the website, just enter a keyword and easily search your preferred beauty cosmetics as well as salon devices.

What are the procedures to place special order merchandise?

Our committed and compassionate customer care staff is available round the clock to help you customize your requirements and provide a unique shopping experience.

Email: newtrendbeauty@yahoo.com

Phone: Monday through Friday 9am-5pm Eastern Time @ 321-32TREND (321-328-7363).

What is your shipping policy?

We provide free shipping on every Continental US orders above $50. For orders under $50, we charge $4.99. We ship every business day so the products will reach your doorsteps within 1 to 7 business days depending on the time of order and shipping method selected at the time of purchase.

What is your international orders, shipping and return policy?

All international orders are subject to local tariffs, customs and postage fees. All local postage fees and duties should be researched and paid for by the buyer. All electrically powered items are "UL" certified and were designed to work with 110 Volt US standard plug. If buyer intends to use outside of the continental USA, a plug adapter and a volt converter to 110 volt must be used.

Please contact manufacturer for warranty details prior to purchasing.

Returned merchandise will be issued a refund less our shipping charge.

Buyer is responsible for return shipping cost.

What are my payment options?

We accept PayPal VISA, Discover, MasterCard and Amex. How will I know that you've received my purchase order? Once order is placed, New Trend Beauty sends an email to confirm that we have received your order.

Is it possible to track my order?

You can easily track the shipping progresses with the shipping and tracking information that we provide in your shipping confirmation email.

What is your return policy?

1. Unused items may be returned within 45 days of receiving your item with receipt.

2. Please provide a note with a reason for return and contact information.

3. All returns must be packaged securely, otherwise they will not be accepted - insurance recommended.

4. Used items covered by manufacturer's warranty should be sent directly to the manufacturer.

5. Buyer is responsible for return shipping cost.

6. 15% restocking fee will be applied to all returns.

7. Insufficient addressed, unclaimed and refused packages will be issued a refund minus our shipping cost and 15% handling fee.

5701 Spring Grove Dr.
Solon, OH 44139
USA